Lucky Cola Privacy Policy

Section 1

What Information We Collect

When you create an account with lucky cola, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification. This information is required to comply with Philippine regulations on online gaming and to ensure that all players on our platform are of legal age. We also collect your billing details and payment account information when you make deposits or request withdrawals, though we never store full card numbers on our servers. During your use of the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious behaviour, and improve the overall experience for Filipino players.

We may also collect information about your gameplay activity, including the games you play, your wagering history, session duration, and bonus usage. This data is used internally to personalise your experience, assess responsible gaming indicators, and administer our VIP programme. If you contact our support team, we retain records of those communications to help resolve any follow-up queries efficiently. We do not collect sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and platform security. You may review the information we hold about you at any time by contacting our support team.

Section 2

How We Use Your Information

The primary purpose of collecting your personal data is to operate your lucky cola account, process your transactions, and deliver the gaming services you have signed up for. We use your identity and payment information to verify your account, process deposits and withdrawals in Philippine pesos, and comply with anti-money laundering obligations under Philippine law. Your contact details are used to send you important account notifications, security alerts, and, where you have opted in, promotional communications about our latest offers and promotions. We analyse aggregated gameplay data to improve platform performance, fix technical issues, and develop new features that better serve our Filipino player community. Lucky cola does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

We may use your information to conduct responsible gaming assessments and, where necessary, to reach out to players who may be showing signs of problematic play. This is part of our commitment to player welfare and aligns with our Responsible Gaming policy. Marketing communications are only sent where you have given explicit consent, and you can withdraw that consent at any time by updating your account preferences or contacting support. We retain your data for as long as your account remains active and for a period thereafter as required by applicable Philippine regulations. Once the retention period expires, your data is securely deleted or anonymised.

Section 3

Sharing, Security, and Your Rights

Lucky cola does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for those services. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to protect the rights, property, or safety of lucky cola, our players, or the public.

We protect your personal data using industry-standard security measures, including SSL encryption for all data in transit, secure server environments, and strict internal access controls. Only authorised personnel with a legitimate business need are permitted to access player data, and all such access is logged and audited. Despite these measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your lucky cola account and to enable any available two-factor authentication. If you believe your account has been compromised, please contact our support team immediately. You have the right to access, correct, or request deletion of your personal data at any time — simply reach out to our support team and we will respond within a reasonable timeframe in accordance with Philippine data privacy law.